Shipping & Returns
We have capacity to hold only a small number of items in stock and so most items are ordered from our suppliers once we receive your order. If the item is not in immediate stock, it will be ordered which may extend the delivery time - you will be updated if there will be a delay to your order. If the item is not in stock with the supplier, we will substitute with a suitable alternative.
Please note all personalised items are made to order by our suppliers according to your specifications and so we are unable to hold stock for these items.
Orders from our suppliers should be received within a week by us. However, custom items may take a little longer depending on demand and availability.
Once received from our suppliers, your package will be dispatched within 2-3 business days.
These delivery options apply AFTER your package has been dispatched. Please note the above details regarding time it takes for items to be shipped once they are ordered.
|Courier - Standard||1-3 working days after dispatch||£5.50|
|Courier - Next Day||Next working day after dispatch||£9.50|
FREE standard delivery on orders over £85.
Please note deliveries are to mainland UK only.
RETURNS & EXCHANGES
We take care to source quality products from amazing suppliers so that your package arrives in perfect condition. If, however, your package arrives and you find the condition is not as expected, please do get in touch immediately through our contact page or chat.
If you change your mind about your purchase or you find it faulty and wish to return it, you should do so within 14 days of receiving the item. Please note you will be required to pay the postage cost.
Items that are bespoke, personalised, likely to deteriorate rapidly or those that have a broken seal are not eligible for the above. Sales for these items are final.